pre-sales services
full-time on-line customer service: 400 customer service phone and business personnel answering phones at any time for 24 hours a day, providing contact for product sales channels;
sales and technical personnel provide door-to-door services to promote the company’s business, technology, products and etc.; professional product instruction: product introduction, design and application performance, recommended processing technique or application formula, product packaging and requirements for storage and shipping, and etc.;
send samples for free trial. provide technical services for bench test, pilot test and large test.
technical support services
provide efficient product personalized customization according to customer demand;
professionalized r&d, production and sales teams track customer application and feedback, and rapidly adjust product index and technology according to the demand;
answer relevant product consultation in a timely manner during application process;
provide customers with formula services and help customers adjust application formula and technological process.provide customers with comprehensive technical solutions for relevant industries according to customer demands on production process;
customers can refer to the placing of purchase order, delivery and other information immediately.
logistics services
deliver to customers door-to-door;
the system can be traced from end to end during the whole logistics process;
transport state and vehicle information can be monitored from remote areas;
provide special packaging mode for products according to product performance and customer demand.
after-sales services
24h on-line customer service receives customer opinions, suggestions and complaints;
we promise to handle simple problems within 24 hours;
complicated problems will be quickly tackled by establishing special project team;
technicians provide customers with on-site support. marketing staff periodically visits to help problem solving.